Coverage and Quality
T-Mobile’s coverage could really be divided into two separate categories – urban and rural. If you are only concerned about having service in and around urban areas, you won’t have any problems. However, the opposite is the case for the areas in between. Quite frankly, the coverage map has an embarrassing number of holes in it – including large swaths of the western states such as Washington, Oregon, and even northern California being left completely unserviced.
If you live or plan on doing a lot of traveling to these areas, you should probably look for a carrier elsewhere.
T-Mobile offers family plans that allow you to save money when getting multiple lines. Known as their T-Mobile ONE promotion, it allows you to get two lines with unlimited calls, texts, and data, as well as HD video streaming and 10GB of high-speed mobile hotspot data for just $100/mo. You can also pay $140/mo for three lines, or $160/mo for four lines. If you need more than four lines, you can add additional ones for $20/mo each for up to eight lines, and then for $30/mo per line from the ninth line to the twelfth line.
Most importantly, T-Mobile does not have any overage charges within the terms of its cell phone plans. Although data speeds will slow once a customer goes over their allotted usage, there is never any worry about getting hit with an insane bill because of data usage.
Customers that open a new account will be hit with a $20 activation fee. In addition, there are early termination fees imposed which vary from $50 – $200 depending on how much time is remaining on the contract when it is cancelled.
T-Mobile does not charge fees for domestic data roaming, but will halt service if you go over your allotment. If you wish to continue using data while roaming, you can get a one day 10GB domestic pass for $10, or a seven day 15GB pass for $15.
T-Mobile has an impressive selection of phones to go with its cell phone plan deals that runs the gamut from high end to low end. Customers looking for the state of the art will find the iPhone 7 available for just $26/mo, and the Samsung Galaxy S7 for just $24/mo. For a quality device with a slightly lower price tag attached, an iPhone 6S is just $19/mo.
There are also budget options available as well. The LG Aristo goes for just $4/mo, and for those really looking to go old school, the ZTE Cymbal Z-320 is an actual working flip phone that will only set you back $2/mo.
Available Plans (including price)
The standard T-Mobile ONE plan gets you unlimited 4G data, unlimited HD streaming, and 10GB of mobile hotspot usage on two lines for $100/mo. At $50/mo per line, that’s one of the best cell phone plans you’ll find anywhere.
If you are looking to avoid a contract commitment, the T-Mobile prepaid pay as you go plan offers good value for the money. These plans start at just $3/mo to get any combination of thirty minutes of talk or thirty texts. In addition, you can add 500MB of 4G data for $5, or get a weekly allowance of 1GB for $10/wk.
T-Mobile support options include personalized help via their website, a full FAQ section, and a forum where customers can interact with one another. If you do need to speak with a customer support representative, you can do so via phone, live chat, and email. There is even a snail mail address provided.
If you prefer to crowd source your issue, there are social media options on Facebook, Twitter, and Google+.
T-Mobile boasts having doubled its network coverage over the course of the last two years. While that may be the case, it still lags behind its larger competitors in the US market. Until this issue is resolved, it will continue to struggle to break into the ranks of the truly elite services.
However, there is still a lot to love here. A full range of device options, zero overage charges, and plans starting at $3 offers something for everyone.
We recommend at least giving T-Mobile a look. If you find that the coverage is good in your area, you might just be surprised at what you find.