The 100% customer satisfaction guarantee is made with confidence, putting all of the years of experience and product superiority on the line with good reason. Users can rest assured that they can do anything with their photos and produce quality products using Shutterfly.
Users have a number of options for photo uploading besides the traditional upload process from a computer. With connections to all of the social media services like Pinterest, Facebook, and Instagram, customers can transfer pictures from their accounts and order products in just minutes. Also, the new iPhone and Android apps make that process even easier for mobile users.
Hundreds of templates make designing products fairly easy, and customization options allow everyone from beginners to professionals to design as they wish – or receive the help they need. The “Ideas & Inspiration” and blog parts of the website are also handy tools for ideas and trends.
Ease of Use
Shutterfly customers of all levels of photography and printing skills find the website an easy one to use. Clear web pages with options and instructions lead customers to the proper pages to create the products you desire. Between specific menu options and site prompts, not to mention customer service representatives for additional questions, every person is able to navigate the site and end up with professional-grade work.
Sizes and Styles of Products
Shutterfly has the largest selection of personalized products of all of the top-ranked photo printing sites. The range of products spans the gamut of simple prints to iPhone cases and customized kitchenware. With hundreds of products from which to choose, the sizes and styles of prints are the easiest to use as an example. Simple photo printing services start at 4″ x 6″ matte/glossy for $0.15 to 20″ x 30″ pearl option for $29.99. All sizes are available in matte/glossy, most also in pearl, and some in cardstock as well. Fuji Crystal Archive paper is used to preserve images.
Shutterfly offers nine shipping options, from economy at 6 to 10 business days with no guarantee up to super rush shipping for a limited number of products at 1 to 2 business days guaranteed. Shipping costs are calculated based on the products, weight, quantity, size, packaging difficulties, and costs of packing materials, so customers must place an order to obtain a shipping quote.
The quality of all of the products from Shutterfly is better than most competitors. Prints are clean and crisp, photo books are sturdy, book covers are made to endure, and framed art is stunning. Of course, customers will find better quality products when using the best quality – and more expensive – photo paper and supplies. By using the preview options at every step of the creation process and paying attention to site suggestions, however, a flawless product is guaranteed.
There seem to be no limitations to the kinds of products, paper, finish, and accessories available, especially with a 100% customer satisfaction guarantee.
New Shutterfly users will receive a coupon for up to 50% off the initial order, including some free prints, labels, and other items. Sales like the “Spring Spectacular” offer 50% off everything on the website, even canvas prints, while other frequent deals offer free shipping for minimum orders of $39.
There is no membership fee for Shutterfly, and prices start as low as $0.15 for a 4″ x 6″ print. Large format prints start at $6.99 for a 12″ x 12″ size, and collage posters start at $2.79. Calendars begin at $8.99 for a magnetic product, and photo books start as low as $15.99 but also give the option of a $9.99 design service to allow an expert to do the work.
The customer service section of the website pulls up an entirely new window with a plethora of options. There is product help available for every category of product, as well as a section for answers to frequently asked questions about a variety of issues like photo uploads, Canadian shipping, and perfecting photo resolution. To speak with a representative, there are live chat, email, and telephone options every day of the week.
Of all of the photo printing options available in today’s digital world, it is sometimes best to go with the trusted name you know. Shutterfly has been a staple in the industry for nearly two decades, and the detailed information and products available are a testament to the growth of the company to keep up with its customers. As beginners are just as comfortable as experienced printers using the site, it is easy to see why Shutterfly remains a top competitor in a crowded field.