Reducing Communications Costs
It must be mentioned first, though it is the most obvious: switching to VoIP generates massive savings. Everything from daily use to the maintenance of traditional telephone lines costs companies a significant amount monthly, nearly all of which can be saved by making the switch.
How? Primarily, instead of running phone lines and internet through the building, the use of internet as a platform for communications means that with VoIP, companies pay for only one service to cover all their needs. VoIP also creates savings by making calls more affordable and reducing the need for on-hand IT support.
Infinitely Portable and Scalable
The addition of a new employee to traditional phone lines meant purchasing new equipment, running a new line to their desk or activating an old one, and doing the same for a new phone number. VoIP makes scaling a business extremely easy, because a new employee represents only a small increase in broadband activity.
Additionally, that employee can use their favorite smartphone with VoIP seamlessly, increasing productivity and reducing costs no matter where they are working. If they have internet, remote employees impose no extra costs on an employer.
VoIP comes with an array of features designed to keep employees on task at all times. Call forwarding or following can be programmed to suit an individual’s preferences. For instance, if a salesperson is away from their desk, calls can be directly forwarded to their cellphone after a set number of rings, and to voicemail after that, whereas a traditional phone line may ruin this potential sale.
Voicemails are also easily routed to the email inbox, allowing one to listen to recorded messages in their email and forward them if necessary. Do not disturb is another useful feature that blocks all incoming calls (or forwards them to an available employee), allowing for focus and quiet should it be necessary.
Employers with VoIP have a better idea of what employees are doing, and can use real data to help them optimize productivity. Many excellent VoIP providers like Ring Central allow employers to produce detailed call reports for every phone in their office, displaying things like time on call, destination and even call recording.
Additionally, with VoIP coaching, managers can listen in on employee calls and even give advice that the customer on the other line cannot hear, a feature not present in any traditional phone service.
Besides employers and employees, who is the most important person in the equation? The customer of course. They will enjoy the process of giving your company a ring with the addition of customizable hold music, or even recorded messages that help direct them to the right person while saving time for customer service.
Caller ID functionality is also robust, reducing the time it takes to inquire and transfer calls, because employees will already know the caller and in many cases, what they need.
Do thorough research on the best VoIP services like Vonage, before selecting one. Businesses making the switch from traditional phone lines can hardly go wrong, but the most benefits are found by assessing specific needs before committing.