5 Questions to Ask Before Going with VoIP

article by Sandra Trentino
June 26, 2019

Business owners, executives and managers who do the smallest amount of research into VoIP, or voiceover internet protocol, are made acutely aware of the benefits this service brings almost immediately.

In 2017, businesses of any size who have not integrated VoIP into their daily processes are behind the curve by a longshot, but that does not mean they can afford to be hasty with their implementation.

Before deciding on which of the many exemplary providers to use, responsible managers will consider several factors that could make a significant impact on their experience with VoIP.

How Good is Your Internet Connection?

An internet protocol would not be called as such unless it had a reliance on your network, and VoIP is no different. No VoIP provider, no matter how cutting-edge or comprehensive, will succeed in delivering quality phone service without a strong internet connection – so it is imperative that before any company begins to shop around that they first assess their internet.

What is Your Average Call Volume?

The internet in an office serves traditional applications like browsing, the use of web platforms and other tools, but with the integration of VoIP, it will also be used to make and receive calls. How many employees currently use their phones for work, and how often? The burden on an office’s total bandwidth may be stressed by supporting this new function.

If there are many employees that use their phones often, like in a large sales department or call center, managers should consider expanding their bandwidth or even purchasing another internet connection dedicated to calls only.

Do Your Phones Support VoIP?

When switching from the traditional phone line network to VoIP, first make sure that the phones in the office can support the new system. Do they have an Ethernet input somewhere on the receiver? Many modern office phones can use either network, but in the case of outdated equipment, procuring new phones is easily done through most VoIP providers.

It is also affordable. While both the prior question and this one necessitate spending for faster internet and new equipment, it is still much cheaper than using the traditional phone network over time.

How Capable is IT?

It is very helpful to have an on-site IT staff when implementing VoIP technology, but it is not a deal breaker. IT can learn the new system intimately, and therefore will be able to avoid a call to support should the need arise. However, many VoIP providers, like Grasshopper or 8×8 have support teams that can resolve issues as they arise, diagnose problems with your personal system in real-time, and are available around the clock to provide assistance should the need arise.

How Complicated is Your System?

Are there several extensions, divisions, or different locations that customers should be directed toward? This is an important consideration before implementing VoIP. It is also good practice: no one wants their customers going to voicemail, listening to static, or being directed to the wrong party because it leaves a terrible impression. Have no fear, however, as with most VoIP providers, it is easy to set up the extension tree, automated systems and more before launching the new system.

Modernizing a business is no small task, but thankfully it can be a short one after adequate preparation. Be sure to do thorough research before selecting a service, and if possible, consult with a specialist or current customer before making this important decision.