Where before, it was a simple matter of call quality and ease of installation, today’s VoIP services are multi-faceted and incredibly varied.
With such variety, however, businesses are faced with an increasingly difficult quandary. While so many options are available for comparable prices, how do they find the best system for their company? Even though traditional metrics such as call quality and ease of set up still count, companies should look for the VoIP service that best fits their particular needs. When deliberating the dearth of great features available, these 7 features should be considered must-haves for any business looking to take the VoIP leap.
Call Routing, Forwarding, and Queueing – This is an essential tool for any business that has clients, as it helps ensure that calls are always answered and transferred to someone who can assist quickly. As an added bonus, these features are also great for upgrading intra-office communications, even when businesses are spread out over geographic locations.
Conferencing Tools – Another business essential, audio and video conferencing can help a business spread out while it maintains its cohesion and unified culture. The top VoIP services allow companies to have conferences with several members, meaning that staying in touch and having quick conversations at different locations is a problem-free effort.
Voicemail-to-Text and E-mail – While this might seem superfluous, it is an incredibly underrated feature that can improve communication between employees and with clients. While voicemails can go unheard for days, receiving a quick e-mail or text message makes these notes more likely to be seen and responded to both efficiently and promptly.
Mobile Applications – In today’s mobile-first world, this can be seen as a given, but some VoIP services do not offer mobile applications for their products. The ability to connect a mobile device to a business VoIP gives employees the ability to take the office with them anywhere, and keep their business number active with little trouble. This means that employees are always easy to reach in case of deadlines or emergencies.
Virtual Receptionist and Cloud PBX – These features oftentimes get grouped together because their value is twofold. A virtual receptionist can help improve incoming call connection and thus boost customer support. Cloud-PBX systems make call routing and office organization of phone lines and extensions easy with a variety of simple setup, organization, and routing tools.
Auto-Attendant – The recorded voice that guides callers through a variety of menu options ensures customers are able to be put directly through the correct representative, and not waste time getting transfered from employee to employee. With larger companies, the auto-attendant assists with filtering callers through to the correct department. And for smaller comapnies, it provides the illusion of a larger business.
Interactive Voice Recognition (IVR) – This is a newer feature, but is quickly becoming a must-have for any company. With IVR, callers can simply speak to a virtual receptionist and get transferred to the appropriate department or employee thanks to smart directory services and call routing abilities.
With these excellent features, any business can upgrade their phone system from good to outstanding. Reading reliable VoIP reviews can help companies determine the best mix and blend of features their ideal VoIP service should make available. By integrating these services, any business can instantly upgrade their communications.