Should My Business Switch to VoIP?

Should My Business Switch to VoIP_
article by Foster I. author
Business owners who deem themselves ready to make the switch from traditional telephone infrastructure to VoIP should first be able to answer a few important questions. While VoIP is a powerful service, it may not be suitable for all, and there are several worthwhile providers to choose from. Before making the jump, assess your business needs and employee habits.

Are there many employees on the road?

Traveling salesmen, remote workers and teams comprised of employees from multiple different geographical locations increase communication costs significantly for their employers. If this is the case, VoIP can generate enormous savings with little effort. Instead of taking every call through a regular cellular carrier, with VoIP it is possible to receive virtually any form of communication via any platform.

Employees can take business calls via their laptops, receive voicemail in their email inboxes, call internationally at no extra cost, enjoy flexible area code switching and much more.  Instead of relying on the limitations and costs of traditional communication infrastructure, all signals are simply sent through the internet (or data stream, in the case of smart phones). Due to the extremely wide variety of ways to receive data today, any communication method is possible without phone service. Even conference calling is a thing of ease with popular services such as Ring Central which enable the addition of up to 1000 attendees to a single call.

How many phone lines does your business require?

Businesses paying for multiple phone lines or phone numbers quickly rack up huge expenses. Usually, these services are quite pricey and require the maintenance of a local switchboard.  However, with VoIP, this can all be handled via a single internet connection. This concern is often highly relevant to businesses with high turnover or high growth.

There is a strong probability that traditional carriers will forget to disconnect unused lines or numbers and will continue to charge for them even after being reminded. Unlike these more archaic services, VoIP allows multiple users to be added or subtracted from the service at no cost, because instead of a new phone, line and number, a new employee represents just a small increase in bandwidth.

Do outages or maintenance issues affect your bottom line?

Power outages, problems with hardware, service interruptions and maintenance needs threaten the productivity and bottom line of any business. VoIP takes these concerns out of sight and out of mind. Teams of technicians protect the offsite hardware that delivers your service, and they have multiple redundancies and contingencies designed to ensure that the data keeps flowing to customers no matter the challenge.

Wherever there is internet in any form, smartphone data included, there will be every communication method available.  Therefore, even in the unfortunate event of a power outage, employees are able to maintain productivity.

Are telecommunications costs through the roof?

The most important question always relates to expenses, and for most employers, VoIP will significantly reduce costs associated with communication. It will also provide increased functionality and flexibility for employees along with heightened productivity, a bonus if there ever was one.

There are several excellent providers of VoIP. Grasshopper and Ring Central in particular are worth a look if business-focused service is a priority. Each brings different benefits, so shop around for what fits the business best before deciding.