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Phone.com Review

article by Maria Perinic author July 29, 2019
our score
Phone.com offers a small business VoIP solution that provides growing companies with a wide range of standard and premium VoIP features in affordable price packages.
pros
  • High call quality means less communication errors
  • Calls can be taken on the go with mobile apps
  • Automatic Receptionist included in subscription
  • Choose from local or toll-free numbers for business
  • Call queueing ensures all customers get served
cons
  • Video calling comes at an extra price
  • Cancellation includes an early termination fee
  • CRM integration not included in standard plans
Phone.com is a small business-oriented VoIP service for companies looking for affordable communications that can scale with their growth.
Maria Perinic, author
Integrations Unlimited extensions
Support US-based customer support
Free Storage Limit Wide range of included features
Available Numbers In-depth call analytics
Money Back Guarantee Cost-effective plans
Base Plan Try Now >>
$ 9.99 /mo
  • 300 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Try Now >>
MOST POPULAR
Plus Plan Try Now >>
$ 19.99 /mo
  • 500 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Try Now >>
Pro Plan Try Now >>
$ 29.99 /mo
  • 1,000 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Try Now >>

Setup Setup

You can choose from a custom phone number or go for a toll-free number when you sign up with Phone.com, and there are also international numbers available with added dialing rates depending on the country in question.

 

Setting up is simple. All you need to do is head over to Phone.com and download and install the Phone.com Communicator software. You will need to have at least 1GB RAM of memory as well as an Intel Pentium processor or equivalent. There should also be at least 400MB of hard disk space free and there needs to be a constant internet connection available for this software to work.

 

After you have installed the software you need to add a new communicator extension within your Phone.com account. Then, locate your Communicator login information found within the extension settings under “View Communicator Settings”. As soon as you have completed that step you can open the Communicator software and enter your login details and you’re set to go.

 

Setting up Phone.com is also simple on your mobile. If you’re out of the office, but you have access to the internet on your mobile device you can always access your Phone.com address book, inbox, call logs, SMS functions and conference calling options.

 

If you have an iOS device you can start by downloading the Phone.com mobile app from the App Store. This will require you to have iOS 7.0 or higher. The app is compatible with iPhone, iPad, as well as iPod Touch, and is optimized for iPhone 5 devices.

To connect you need to enter your Phone.com phone number as well as the Phone.com extension and your voicemail password. This can be found in your voicemail settings. You can always use a free virtual extension within the Phone.com mobile app, but you won’t be able to make calls. If you believe you will need VoIP calling you can activate it and use it with a mobile extension.

When using the mobile app for the first time you will be asked to enter details including your cell number, your Phone.com number, Phone.com extension number as well as the Phone.com voicemail password. As soon as you have done this and hit OK, there will be a two-digit authorization code as well as some verification instructions.

The Phone.com system will give you a call in order to verify your use of the app on your phone and as soon as this has been completed it will log you into the app and you will be able to make and receive calls with your Phone.com account.

Personal Use Benefits Ease of Use

When you have successfully gotten the ball rolling with Phone.com you will find that the interface is easier to use than most of its kind. It is laid out in a clean and simple manner with some account information, feature buttons, and settings right there for you to explore.

As soon as you log in you will notice the navigation bar which has four tabs including My Account, Configure, Call Info and Support as well as some key stats as to your account usage down the bottom of the dashboard.

Another tab, My Usage, will be able to give you information as to the used and remaining minutes you have for that month. You will also be able to view the call logs and the My Bill tab will enable you to view the current account balance and give you the option to pay as well.

Under the account information, there is a dial pad with responsive buttons that will take you to the main features available. From there you can access numbers, caller analytics, greetings, schedules, call routing presets as well as call blocking. The top right-hand corner also has a drop-down option which will allow you to set up your default extension.

All in all the interface is clutter-free and easier to understand than most, so even complete beginners will be able to use the software without any issues whatsoever.

Ease of Use Features

There are over 50 features in every Phone.com plan available. These include:

  • Auto-receptionist
  • Call forwarding
  • Call screening
  • Call transfers
  • Caller ID
  • Call waiting
  • Conference call line
  • Caller menus and queues
  • Custom greetings and hold music
  • Global numbers
  • Local numbers
  • Faxing
  • Premium features
  • Mobile apps for Android and iOS
  • Toll-free numbers
  • Unlimited extensions
  • Voicemail to text service
  • Voicemail with unlimited extensions
  • Virtual PBX
  • Transfer of existing phone numbers

You can personalize greetings with audio greetings, music, messages as well as menus just by uploading your own audio files. The supported file formats include mp3, gsm, and wav. Personal greetings are simple to record and can be done so directly from your phone with the Phone.com click to record feature.

If you have important meetings coming up and cannot be disturbed you can always send do not disturb calls to your voicemail with just the press of a button. Audio messages can also tell you which number was dialed and provide caller ID information.

Conference calling means that you can connect with up to 300 people worldwide in HD voice quality. This means they can take part in weekly meetings, customer training, project meetings, sales training, and webinars.

Keeping your old phone number is also a possibility with Phone.com. This can take a couple of weeks, but forwarding the number to Phone.com will mean that you can leave your old contact details and make yourself readily available to old customers and keep things simple. As it states on the Phone.com website,

“Please be aware that LNP (Local Number Porting) averages 10-15 business days to complete but can take as long as 60 days. As much as we would love to port your number over immediately the LNP “Authorities” requires a copy of your current bill and is reliant on the acceptance of the transfer by your exiting LEC (Local Exchange Carrier) or Cell Phone Company. Please check with your provider BEFORE initiating a port request to make sure the number is FULLY portable. We cannot override any freezes or account holds your provider may place on your number.”

Plans Scalability

When it comes to scalability, Phone.com is on the right track. There have been concerns in the past years about the software, but with a complete program overhaul, this cloud-based business communication system is both highly available as well as performing at optimal performance levels whilst at the same time consuming minimal resources.

“Phone.Com Communicator is purpose-built for agility and can transform any desktop into a feature-rich, web-based phone that is as powerful as it is easy to use,” said Alon Cohen, EVP, and CTO, Phone.com. “Streamlined design simplifies how users make and receive phone calls from any Phone.com number, view voicemails and transcriptions, recent calls list, contacts, and dial-back options.”

Phone.com understands that it is particularly difficult to stand out with so many large corporations in any industry. This is why they are completely committed to empowering small businesses with cutting-edge communications technology so that these small businesses can adapt and be able to compete with large enterprises.

“Digital transformation is no longer an abstract concept to be considered and dealt with by future generations, but a present-day reality,” said Ari Rabban, CEO, Phone.com. “Business communications must be flexible, scalable and mobile for businesses to be agile, defined as the ability to adapt without sacrificing productivity. The world is changing, as is the way people work. Phone.com Communicator keeps today’s workforce connected without being tied to a single desk or location. Users will be more accessible, more responsive, and more productive than ever before.”

Pricing Pricing

When it comes to pricing, there are per-minute plans and unlimited plans available for Phone.com users and each of them has a thirty-day money-back guarantee.

Within the per-minute plans, you can choose from Base, Plus and Pro plans.

The Base plan comes at $12.99 per month, but if you pay annually it will only cost $9.99. You will have access to 300 monthly minutes, unlimited user extension, one local or toll-free number as well as 5,000 SMS messages and over 40 features which include voicemail to email and call queueing.

The Plus plan is priced at $19.99 per month, but for those who pay annually, it will end up costing $14.00 monthly. This will give you 500 monthly minutes, unlimited user extensions, two local or toll-free numbers, 10,000 SMS messages as well as all the features in the base plan and automated voicemail to text, premium hold music and other tools.

The Pro version is the most expensive of the pay per minute plans at $39.99 a month, but if you purchase annually it will cost $29.99 per month. You will receive 1,000 monthly minutes, unlimited user extensions, three local or toll-free numbers as well as 20,000 messages. The Pro plan will provide all the features in the Plus plan, but on top of that, you will receive call analytics, 300 recording minutes as well as HD video conferencing.

There are unlimited plans available with the Base plan costing $29.99 or $24.99 for those paying annually, Plus plan costing $37.99 per month or $32.99 for a yearly payment and the Pro plan costs $59.99 per month or $49.99 for the yearly subscription.

The small print on the website states:

“* BASE – Pay $9.99×12 ($119.88). Pay monthly (cancel at any time) for only $12.99/mo. PLUS – Pay $14.99×12 ($179.88). Pay monthly (cancel at any time) for only $19.99/mo. PRO – Pay $29.99×12 ($359.88). Pay monthly (cancel at any time) for only $39.99/mo.

** Money-back guarantee is for the base plan only (up to 300 minutes).

Applicable Federal and state taxes and fees will be added to your monthly invoice.

¹ Unlimited minute extensions are subject to fair use restrictions. For more information refer to the terms of service section 1.5.

² Bonus minutes per month are for customer’s discretion and can be used for extensions that are created without unlimited minutes plan on them.

³ PLUS plans come with one free automated voicemail to text transcription and PRO plans come with three free automated voicemail to text transcriptions.

⁴ Each additional text sent and received that is over your allotted plan will incur a $0.005 fee.”

Support Support

Phone.com has award-winning customer support which you can contact 24 hours a day, seven days a week. The US-based customer service team can be contacted via phone, email and live chat as well.

This means that you will have all the help you need when setting up your Phone.com account whether in your office, at home or on your smart devices. The agents that we spoke to were very helpful and knowledgeable and the solutions they gave to our problems were simply laid out and easy to follow.

If you need operational information, the Phone.com website offers system status help which provides updated data on the status of its network, system, control panel, and site. There are other helpful resources available online which include support guides as well as training materials.

Phone.com is a member of the Better Business Bureau and has an A+ rating with just nine complaints filed against the company in the past three years.

Bottom Line

It is simple to see why Phone.com is one of the best VoIP solutions around. The company allows small businesses to take a step in the right direction in terms of communications all whilst remaining an affordable service. Having over 30,000 customers around the world, each of the Phone.com plans will offer more than 50 tools for your communication needs.

Customer service is probably Phone.com’s strongest suit which will see you covered 24 hours a day, 365 days a year. All plans come with a thirty-day money-back guarantee so you can check out Phone.com without worrying about being tied down.

A simple interface allows customers to put their business communication at the forefront and make the most of customer interaction with easy-to-record greetings, as well as offering free calls within the US, Canada, and cheaper international calls. This well-rounded cloud-based communications system is definitely one to try out as it offers cheaper alternatives to standard phone services.