Phone.com Review

article by Lei X. author August 17, 2017
our score
Phone.com offers a small business VoIP solution that provides growing companies with a wide range of standard and premium VoIP features in affordable price packages.
pros
  • High call quality means less communication errors
  • Calls can be taken on the go with mobile apps
  • Automatic Receptionist included in subscription
  • Choose from local or toll-free numbers for business
  • Call queueing ensures all customers get served
cons
  • Video calling comes at an extra price
  • Cancellation includes an early termination fee
  • CRM integration not included in standard plans
Phone.com is a small business-oriented VoIP service for companies looking for affordable communications that can scale with their growth.
Lei X., author
Integrations Unlimited extensions
Support US-based customer support
Free Storage Limit Wide range of included features
Available Numbers In-depth call analytics
Money Back Guarantee Cost-effective plans
Base Plan Order Now >>
$ 9.99 /mo
  • 300 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Order Now >>
MOST POPULAR
Plus Plan Order Now >>
$ 19.99 /mo
  • 500 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Order Now >>
Pro Plan Order Now >>
$ 29.99 /mo
  • 1,000 Included Minutes
  • Unlimited Users
  • Local or Toll-Free Number
  • On-The-Go Mobile App
Order Now >>

Pricing Pricing

The company’s base plan includes 300 minutes, with unlimited users and toll-free or local numbers for $9.99 per month. Customers in this price bracket can also take advantage of the mobile app, and over 50 standard features like unlimited conference calling.

The Plus plan starts off at 500 minutes and offers the first month for $10.00, followed by a monthly charge of $19.99, while the Ultimate plan gives businesses 1,000 minutes for $20 dollars during the first month, followed by a $29.99 monthly subscription.

All three plans include a wide range of standard features, with an additional fee charged for some premium features. Caller analytics, for example, cost an additional $3.99 per month, while call recording starts at $4.95 per month for 300 recorded minutes.

Call Management Call Management

Features include:

  • HD audio conferencing
  • Automated receptionist
  • Call notifications
  • Screening
  • Forwarding
  • Call transferring
  • Call monitoring

Another feature that stands out is Phone.com’s scheduling tool, which allows companies to set specific instructions, greetings, and menus based on the time that a call is received.

Features and Specifications Features and Specifications

The service’s phone analytics suite lets companies track calls by direction—inbound or outbound—and by duration and time. The company also designed its phone systems for small business teams who are growing, scaling with companies to add an unlimited number of extensions under the same number. Company administrators can go to their management dashboard and create a new user, with no necessary hardware costs or additional tools.

For those who have businesses that require mobility, Phone.com offers a mobile app that lets users take their phone numbers with them anywhere in the world, and even transfer calls from their desktops to their smartphones. Phone.com also allows VoIP international calls, though these come at an additional cost. Customers can dial international numbers without noticeable quality drop-off.

Available Numbers Available Numbers

When setting up their VoIP system, businesses select from a range of US area codes, and get a toll-free number for customer support. Phone.com offers international numbers, although they cost an additional $4.99 or $12.99 per month depending on the country code. For customers that need more than one number, the company offers volume pricing for additional lines, starting at $4.99 for an extra line per month, although this price can decrease significantly for customers who require 50 or more lines.

Setup Setup

Users can install Phone.com on their existing computers and devices, without the need to purchase special hardware. Customers can also opt to lease phones from the company, but these are not included in the subscription cost. To get started, businesses download the company’s desktop or mobile application, choose their number, and set up their office phone systems.

Support

The company offers an in-depth FAQs section which covers the most common concerns customer have, and several guides for installing, setting up, and troubleshooting accounts. Customers who need more in-depth help can reach Phone.com through their toll-free number, via email, or via the website’s live chat feature. Support staff are well-trained, and being based in the US is a plus for offering timely support.

Bottom Line Bottom Line

Though some auxiliary features may cost extra, overall Phone.com is an excellent small business VoIP solution for companies that are looking for affordable communications that can scale with them. The service provides entrepreneurs with a way to impress customers and partners without having to invest heavily in a land-based PBX system.