RingCentral Review

article by Lei X. author March 23, 2017
our score
As communication online becomes more and more advanced, VoIP utilizes the best of the technology to provide a quality replacement for traditional phone systems.
pros
  • Robust user scaling
  • Settings for individual use
  • Conference calls in video and audio
  • Auto reception manages incoming calls
  • Unique Cloud PBX
cons
  • Not especially suited for enterprise use
  • Relatively high price
  • Slow service via online portal
Any small or medium business will find that RingCentral quickly improves their responsiveness and customer service efforts.
Lei X., author
Integrations Seamless Integration
Support US Based Tech Support
Multiple Devices Mobility
Available Numbers Call Management System
Real Time Protection 99.99% high-availability SLA
STANDARD Order Now >>
$ 24.99 /mo
  • 99.99% high-availability SLA
  • US-based support
  • 1,000 Toll-free minutes
  • 4 people per video meeting
Order Now >>
MOST POPULAR
PREMIUM Order Now >>
$ 34.99 /mo
  • 99.99% high-availability SLA
  • US-based support
  • 2,500 Toll-free minutes
  • 50 people per video meeting
Order Now >>
ENTERPRISE Order Now >>
$ 44.99 /mo
  • 99.99% high-availability SLA
  • US-based support
  • 10,000 Toll-free minutes
  • 75 people per video meeting
Order Now >>

RingCentral capitalized on the trend early and has established itself as a quality VoIP provider, offering customers a powerful suite of communication tools and efficiency features sure to bring value to any business.

Setup Setup

It is easy to successfully install a Ring Central VoIP system, with customers required to follow the instructions provided by a helpful RingCentral representative. For IP desk phones, just plug the phone into the office’s Ethernet system and it will connect. A simple dashboard helps company administrators to organize the office’s users, and for organizations with a BYOD policy, the team can setup their profiles via the RingCentral mobile application. They can then choose personal preferences like voicemail recordings, forwarding settings and more.

Ease of Use Ease of Use

A fully installed RingCentral system offers straightforward and effortless daily use, with updates and maintenance done automatically through Ethernet. IP phones come already setup, and employees using their mobile device can call, send emails, SMS, voice recordings and even fax to anyone in the company directory with no hassle. Management of the system is handled through a clean interface that administrators will enjoy.

Call Management Call Management

A plethora of call management features enable a company to customize how they prefer to handle their communications. The ability to route incoming calls to any employee, department or manager on any device helps promote organizational flexibility. Alongside features such as shared lines, paging, call screening, an intercom tool and more, any organization can enjoy enhanced control over their internal and external communications.

Available Numbers Available Numbers

Many phone number options are available to customers of RingCentral, including the prefixes 800, 877, 844, and 855. If a company so chooses, RingCentral also allows the use of custom vanity numbers that can separate them from their competition. For those with clients around the country, the ability to add a local area code to any phone number enhances familiarity and trust between the company and customer.

features Features

A standout feature of RingCentral is their unique Cloud PBX system, which allows comprehensive control over any company’s entire system via a clean online interface. Choose a communication flow that is most suitable, including forwarding paths, music, menus, custom extensions and more. Moreover, for companies that are already part of a software environment such as Google, Oracle, Microsoft or Salesforce, it is important to note that RingCentral integrates with these services flawlessly.

Benefits to Your Business Benefits to your Business

Besides the massive cost reductions brought to a company by eliminating the need for expensive, archaic PBX hardware, RingCentral increases productivity and inflates the bottom line in a number of other ways. For instance, flexibility with “bring your own device” policies allow employees to always be available and have the resources they need to work at full capacity wherever they go. Additionally, conferencing, call forwarding and receiving voicemail recordings to an email inbox improve response time and customer satisfaction.

Plans Plans

There are three plans available for potential customers of RingCentral, starting at $19.99 per month per user for the Standard Plan. Then comes the Premium plan at $34.99 per month per user and finally the Enterprise plan at $44.99 per month per user. With increasing costs over the Standard Plan come the ability to add more simultaneous users onto conference calls, custom application development, multi-level auto attendants, additional toll-free minutes and more.

Support

RingCentral support is very helpful and promptly answers when faced with a customer inquiry. The ability to get in touch via live chat was extremely useful for small questions, but patient customers can send an email to customer support with response times of usually one business day. Also available is the RingCentral phone line, which we found quick and helpful. The representatives we spoke with were knowledgeable and personable, and provided us with what we needed to know without delay.

Bottom Line Bottom Line

For small to medium-sized businesses, RingCentral is an ideal solution for taking and maintaining increased control over customer relations. The vast suite of helpful tools and features, plus a simple dashboard for keeping it all in check helps to cut costs, improve customer satisfaction, increase retention, and optimize flexibility for a modern workforce.