E-mail, chats, messaging, and many other services have revolutionized the way businesses operate and stay in touch with stakeholders. One of the most underrated of these new communications systems is Voice-over-IP (VoIP), which works like a regular telephone, but operates over the internet, eliminating the need for costly hardware and landlines.
Why has VoIP not become the standard for telecommunications? For one simple reason: phone companies have done their best to keep consumers in the dark. With little to no competition over the past century, phone companies have continued to grow without adding real value for their customers. VoIP has the potential to disrupt the market, and has already revolutionized the way many businesses communicate. These are the major reasons why VoIP remains the secret telephone companies have kept from consumers:
- VoIP is Cheaper – One of the staples of telephone contracts for businesses is the eternally long price and cost list. From hardware and installation to maintenance and support, a traditional phone service for a business can quickly see costs spiral out of control. That is before counting the cost of local and international calls, extensions, and PBX services which require additional hardware. VoIP quote sheets, on the other hand, usually fit on a post-it note. Most VoIP companies today charge a flat fee, and include free calling within the US, as well as low rates for international calls. Even better, there is no lengthy installation process to pay for, no hardware to buy or lease, and even with PBX functionality, no need to pay for a costly system, as it is already included.
- VoIP is Easier – A major complaint of most people who have to deal with phone companies is the incredibly archaic and complex installation and operation of a traditional land-based telephone system. Installation, wiring, hardware, and maintenance can be headaches for even the most tech-savvy businesses while support can prove slow and plodding. VoIP’s cloud-based systems require no installation, no maintenance, and can be set up in as little as two minutes from payment to usage. Even for businesses that need a receptionist and a PBX system, most of the best VoIP systems these days include virtual receptionists and cloud-based PBX offerings that are just as easy to install.
- VoIP is Mobile – While cellphones let employees take their work on the go, VoIP one-ups phone providers by allowing users to take their business phone number anywhere in the world. Traditional land-based phone systems force employees to be at their desks to handle office flow. With VoIP, workers can take their office phone, their work, and their desk with them to anywhere that has an internet connection. In today’s high-speed and globalized business world, mobility is a necessity, not a luxury.
- VoIP Is Simply Better – Overall, VoIP has rendered traditional phone systems obsolete. With low startup costs, easy setups, and unprecedented mobility, VoIP systems are the future of telecommunications. Companies can improve their internal and external communication processes, upgrade their customer service, and save thousands while they do so. Telephone providers recognize that their outdated services are hard-pressed to compete with the future.
Regardless of their efforts, telephone providers have not been able to prevent VoIP from becoming a mainstay of the modern workplace. For small companies that are looking for an affordable solution or even enterprise level businesses that need a more agile communication system, VoIP is the way to go. It is as easy as reading a few VoIP reviews to discover the best-fit solution while exploring the many benefits of making the switch to VoIP.