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CyberGhost Review

article by Sandra Trentino author June 27, 2019
our score
CyberGhost currently boasts a community of over 10 million users – affectionately called ‘Ghosties’ – and positions itself as one of the most user-sensitive VPNs on the market. The VPN is designed for both tech-savvy, experienced netizens, as well as those who are new to online privacy concerns.
pros
  • Active customer community
  • Highly receptive to customer feedback
  • Bitcoin friendly
  • 60-day money back guarantee
  • Great speeds globally
cons
  • No free version available
  • No telephone support
  • Emphasis on providing international rather than American servers
CyberGhost Pro is great for those needing to bypass internet restrictions, stay anonymous across multiple devices, and do so at great speeds.
Sandra Trentino, author
Server Locations Dedicated, Optimized Servers for Various Activities
Anti-Fingerprinting Technology
Multiple Devices Available for Windows, Mac, Android and iOS
Safe WiFi Project
CountriesAvailable Global Server Network
1 Month Get Now
$6.90 /mo
  • Billed Monthly With No Commitments
  • Billed $6.9 Every Month
  • 60-Day Money-Back Guarantee
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MOST POPULAR
24 Months Get Now
$2.90 /mo
  • 59% Savings
  • Billed $69.6 Every 24 Months
  • 60-Day Money-Back Guarantee
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6 Months Get Now
$5.90 /mo
  • 15% Savings
  • Billed $35.4 Every 6 Months
  • 60-Day Money-Back Guarantee
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Personal Use Benefits Usability

There is nothing worse than paying for and installing a VPN that is difficult to use. This is definitely not the case when it comes to CyberGhost. No matter which device you are using this VPN on, installation shouldn’t take any longer than five minutes. Perfect for beginners and those who usually don’t think of themselves as IT geniuses.

To install the software simply head over to the CyberGhost website and as soon as you find the relevant software hit ‘download’. From there you will be prompted as to what to do. If you have any troubles at all you can find set-up guides on the site that will make sure you’re getting the job done correctly.

The layout is very direct and clearly labeled and the menu comes with various tips and tricks to make life easier. You can also always head over to the CyberGhost website and check out their how-to videos just to see how simple it really is.

 

Once you install this VPN you will have a number of settings including privacy-related tools, torrenting, streaming and connection features that will work with your specific needs. These include ad blockers and HTTPS tools.

You should note that some customers have faced confusion when it comes to creating an account with CyberGhost. They give you the option of CyberGhost creating an account for you, after which you can change the username and password details. This will mean that you essentially have two accounts. If you choose to upgrade your account, be sure to log in with the upgraded account.

speed Speed

Connecting to a VPN is usually directly in line with internet speed dropping. This is because it takes some time to encrypt your data. So whilst you may not notice too much of a difference whilst sending an email or browsing the net, it’s a completely different story when it comes to streaming your favorite shows on Netflix or torrenting.

Choosing a server location closest to you will mean less lag, so a server within your own country is ideal. Your connection gets slower the further your data needs to travel. This means when you’re on the other side of the world wanting to tune into your favorite US Netflix show you will need a VPN service provider with lightning fast speeds.

Although CyberGhost boasts the highest possible speeds on the market, the truth is you will find them situation somewhere in the middle of the VPN pack. Although they are up there with the best of them when it comes to upload and download speeds, CyberGhost’s biggest problem is consistency.

Connecting to a local server will find you browsing and streaming at top speeds as promised, peaking around 260 Mbps. However as soon as you connect to a location further away you will find a noticeable drop, including ping times too.

Privacy

CyberGhost claims not to record or store any of the information that is given to them, essentially having a strict no logs policy. Here is an excerpt from their Privacy Policy.

“CyberGhost has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of the user privacy. Therefore, when using the CyberGhost VPN, the user’s traffic data such as browsing history, traffic destination, data content and search preferences are not monitored, recorded, logged or stored by the Company. More than this, when using the CyberGhost VPN, we are not storing connection logs, meaning that we don’t have any logs tied to your IP address, connection timestamp or session duration.”

However, when you register with CyberGhost via their website you will have to hand over information including your name, address, e-mail address, username and payment information. Other VPNs are able to provide registration with just an e-mail address, thus keeping your anonymity completely safe.

Found in the Terms and Conditions, CyberGhost reserves the rights to cooperate with authorities at its sole discretion. Not really something a VPN user wants to hear. Here is the full statement,

“The present use agreement, the applicable laws and other provisions are binding for you and you are the only one responsible for the observance thereof. You understand that CyberGhost undertakes no responsibility for your actions. In case of statutory violations by the user, Cyberghost may cooperate with public or private authorities at its sole discretion as provided by law.”

Features

In addition to hiding your IP address from prying eyes, CyberGhost offers an array of features which will entice you to choose them as your VPN provider.

Security is not something you will have to think twice about as CyberGhost servers have been engineered with 256-AES bit technology to make your internet browsing completely secure. This means you can connect to any public wifi network without stressing about your private conversations being read or your bank account details being stolen.

Another great thing about CyberGhost is that they offer you the possibility of connecting your VPN license with up to seven devices, which is incredibly handy if you’re traveling and have a laptop, mobile, and tablet in tow. With a total of around 3,500 servers spanning across the United States, UK, Asia, and the European Union you can expect to have great coverage. In saying that Asia has only a handful of servers across Japan, Hong Kong, and Singapore.

Although other VPN service providers offer as many as 5,000 servers, CyberGhost has enough coverage to keep your browsing activity anonymous.

CyberGhost has platform support which many other VPNs cannot compete with, covering Mac, Windows, iOS, Android, Linux, Android TV, Amazon’s Firestick and can even connect to your router. On top of that many VPN providers steer clear of promoting torrenting, but CyberGhost doesn’t have this problem, with torrenting being one of it’s biggest selling points.

This VPN comes with extra features such as ad trackers, blockers and automated HTTPS redirection. You can also have money on your mobile device with optional data compression.

Meal Delivery Services_icons_80x80_Cost Pricing

When it comes to pricing, CyberGhost is the VPN to beat. Although they have a monthly plan of $12.99 a month, if you elect to join them for three years it will see you paying just $2.50 per month. This makes for one of the cheapest VPN services around.

If you do purchase their VPN, but don’t see things working out, you can make use of their 45 day money back guarantee. That is if you have committed to a plan longer than a year. If you have chosen a monthly plan, you have 14 days to change your mind, no questions asked.

Paying for your VPN is simple with standard debit and credit cards accepted with the additional options of BitPay and PayPal also available. This may not make a difference to you as such, but some VPN companies do not work with PayPal whilst on the other hand, some customers need to purchase their VPN anonymously due to the censorship laws in their country.

The only downside is that CyberGhost is selling a lifetime subscription through a third party website. Lifetime means the lifetime of the VPN company in question and not your particular lifespan. These “lifetime” discounted subscriptions have been closely linked to VPN providers closing down after a couple of years and taking the customer’s money. Alternatively, there have also been cases of VPN companies converting their “lifetime” accounts into recurring paid subscriptions.

Support Support

When it comes to your VPN it is imperative to have excellent customer support. More often than not, VPN customer service is either not very good or incredibly slow. In the past, CyberGhost had a questionable support system at best, with it being difficult to use and full of glitches.

Thankfully this has completely changed for the better. Making clear advancements in customer service you can now find a chat box in the bottom right-hand corner of their website. Your CyberGhost representative will quickly respond to your query, solving your problem in no time at all. Even if there is a queue, you won’t find yourself waiting long.

Their live help option will ask for your name and email as well as the language in which you want to correspond with. After your questions have been answered you will find that a complete transcript of your conversation is sent to your email address.

Not only have CyberGhost upped their game when it comes to customer service, the most impressive thing is that they have listened to their customers, taking long strides in optimizing their support system.

Bottom Line

If you’re looking for a VPN service provider that is not as hard on your wallet as some out there, CyberGhost might be an option for you. Although they may not be the best VPN service around, there is no question that they are a solid choice.

You have all the essential functions of a VPN with reasonable speeds and leak-free system that will get you connected to your favorite Netflix show without any hassles. An easy to use interface will have beginners and those less tech-savvy jumping for joy, especially when traveling.