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Hide.me Review

article by Maria Perinic author July 03, 2019
our score
Hide.me is one of the fastest services in the industry. Access to geo-restricted websites combined with fast servers makes it a great choice for dedicated streamers.
pros
  • One of the fastest VPN Services in the industry
  • Strict “no logs” policy protects user privacy
  • Reliable streaming on a variety of geo-restricted websites
  • Comprehensive customer support in a few different forms
  • A free version is available
cons
  • Premium (the most expensive plan) is the only completely unrestricted version of the service
  • Inconsistent speed on some servers
  • Even though the free plan exists, it is extremely limited.
The Premium Service is one of the most complete VPNs out there. It provides access to basically any streaming site needed, and at a fast speed.
Maria Perinic, author
Countries Available 30+ Locations
Integrations Full Protocol Support
Multiple Devices Simultaneous Connections
Syncronization Unlimited Data Transfer
Features and Specifications Port Forwarding
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$ 0.00 /mo
  • Free
  • 3 Locations
  • Best Effort Bandwidth
  • 1 Simultaneous Connection
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MOST POPULAR
PREMIUM Try Now >>
$ 9.99 /mo
  • 30+ Locations
  • Unlimited Bandwidth & Data
  • 5 Simultaneous Connections
  • Full Protocol Support
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PLUS Try Now >>
$ 4.99 /mo
  • 30+ Locations
  • Unlimited Bandwidth & Data
  • 1 Simultaneous Connection
  • No Port Forwarding
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Personal Use Benefits Usability

Getting things started is pretty easy with Hide.me. You can install the software on your Windows, Mac, iOS, Android, but can also be configured to work with Linux, Blackberry, Kodi as well as most routers.

The interface includes an easy-to-navigate menu and on the Hide.me website you can always find helpful guides, FAQs, as well as active forums online which will be able to help you out if you get stuck.

If you’re using a PC or Mac all you have to is use the one-click startup feature. To switch through the various server locations just open up the master list and scroll through the list of locations. When you find the particular country you’re after, click on it and you will connect to it within just seconds.

The Hide.me app is similar in design to the desktop version and will also allow you to connect to a server with just the tap of a button.

Although the server list will not show you any load times or ping times in order for you to judge performance, there is a search box which will allow you to find locations by name. In addition to that, a Favorites system will let you group your most used servers together so you can find them faster in the future.

There are advanced features everywhere which includes split tunneling support, allowing you to choose which of your apps will use Hide.me VPN services and which will just use a regular connection.

One of the most convenient factors about this VPN is that when you get stuck you can always raise a ticket from within the client interface instead of heading to the Hide.me website.

speed Speed

This is another VPN service claiming to be the world’s fastest VPN with the highest possible speeds. However, this is just not the case. A VPN should have great speeds especially if you are interested in activities like streaming and torrenting.

In terms of speed Hide.me is sluggish at best when you compare it to premium services such as ExpressVPN. With average download speeds of around 20 Mbps, there is no denying that you can get a better VPN when it comes to speed.

In saying that, this number is enough for the average user and with spikes up to around 70 Mbps there is also the possibility that you may get higher speeds here and there. Considering the cost of this service, spikes and inconsistencies in speed are avoidable with other VPN providers.

Hopefully, as the company expands its number of servers, it will also get better in terms of performance and offer better speeds for its users.

Privacy

In terms of privacy Hide.me does a pretty good job. Jurisdiction is located in Malaysia and although this country practices a lot of censorship on its citizens, this in no way affects VPNs. On top of that Malaysia doesn’t enforce mandatory data retention for VPN companies and does not comply with the 5/9/14 Eyes Alliance.

Any of your data which includes your email address and gets sent to Hide.me’s web server is protected with encryption technology and the company does maintain connection data which is for troubleshooting purposes. You may also get sent newsletters or promotional material from Hide.me, but you can always opt out from receiving these emails just by unsubscribing.

Hide.me look to keep your personal data your own and will not share it with others. They state the following in their privacy policy:

“Our systems are designed with your privacy in mind and by the principle of data minimization. We’ve tried our best to make this policy clear and simple so you can get the facts you need without having to wade through pages of boring ambiguous legal text. We do NOT keep logs of your VPN sessions, browsing behavior, websites you visit or any activity related to your VPN connection. In addition, we NEVER store VPN connection logs and timestamps that match your incoming and outgoing IP address or session duration.”

If you cancel your subscription all of the data that is associated with your VPN account will be deleted and if the company is asked by authorities to hand over information regarding your online movements there is not much Hide.me are able to provide as they do not log your data.

“The company is incorporated in Malaysia. If a court order is received from a recognized legal authority with jurisdiction over hide.me then the company shall comply with that order. However, the company cannot be compelled to hand over information which it does not have.

When a customer signs up we request as little information as possible; a valid email address. If it ever becomes required by law for us to keep a persistent log of our customers’ connections or any other personal data relating to their network activity, we will immediately notify our customers and do everything in our power to move jurisdictions or close the service to protect those who entrust their privacy to us.”

Ease of Use Features

When it comes to features, Hide.me has all the usual elements we have come to expect from a good VPN which includes apps for various devices, military-grade protection, split tunneling as well as IP leak protection. You also have the option of having multiple VPN protocols as well as unlimited server switching.

If there is something that interests you of the above-mentioned features, the great thing about Hide.me is that you can find out how to enable any of these settings on the Hide.me website. The information is also very simple to find. Just hover above the “Why Hide.me?” in the toolbar and click on either on the list of “Benefits” or “Features” to find out more.

Hide.me has cross-platform support which means you can use it with Android TV, Amazon Fire Tablet as well as the Amazon Fire TV Stick.

Another cool feature is that you have automatic WiFi security. This will detect if your device automatically connects to an unsecure WiFi network and will connect to the VPN straightaway in order to protect your connection. This is particularly helpful if you are traveling and often hooking up your device to random hotspots to keep in touch with family and friends.

Being able to select a static IP is nice for extra protection which is available through Hide.me and is useful when you want to bypass Universal Plug and Play or NAT firewalls.

Unfortunately, you cannot use this feature to get around Netflix restrictions. Although on their website they state that getting around Netflix is not an issue, but connecting to the streaming platform may be a problem as it has already been for many customers.

Another feature that we love is SoftEther which will give you the benefit of added protection. As explained on their website:

“SoftEther VPN is one of the most powerful, open source, multi-protocol VPN software solutions available for Windows, Mac, Linux, Free BSD, and Solaris. SoftEther’s state of the art SSL-VPN protocol penetrates firewalls by tunneling the VPN traffic over HTTPS (similar to SSTP), or over UDP for increased speed (similar to IPSec). VPN tunnel’s security is guaranteed by the use of the strongest cryptographic algorithms. Automatic reconnects, multiple simultaneous connections and a wide variety of tunneling methods can keep the VPN connection stable and fast at all times. SoftEther VPN protocol successfully combines the strengths of both, IPsec and OpenVPN protocols, to deliver an excellent VPN solution. The only drawback, at this time, is the lack of GUI clients for platforms other than Windows.”

But that isn’t all, you have OpenVPN, IKEv2, Secure Socket Tunneling Protocol, PPTP, IKEv1 as well as L2TP/IPsec all of which are designed to secure your connection.

Pricing Pricing

Hide.me is one of the few services which offers their customers a free plan. It is a clever way of enticing customers to sign up for the paid subscription purely because of the added benefits.

The free plan will enable you with 2GB of bandwidth per month which you will probably go through pretty quickly if you are doing more than just checking your emails and browsing the web. As you may have guessed there is one connection available per subscription and server locations are found in Canada, Singapore, Netherlands as well as the US.

Although in the past free users did not get access to all encryption protocols, Hide.me have since upgraded their free option and now those users are able to use all the encryption protocols that are available on the paid subscription.

As predicted, your connection will be slower than in the premium version simply because servers are much more congested. The great thing about this version is that you will not be asked to give any credit card details or even asked to sign up or register. After thirty days of use, all you have to do is wait 180 seconds before you can renew your free plan.

The premium plan is quite pricey when you compare it to some of the other VPN subscriptions available. If you do decide to go with Hide.me there are plenty of payment options available. You can pay for your premium plan with credit card including Visa, MasterCard, Amex, Diners Club, PayPal, SEPA, SOFORT, Bank Transfer, Cash2Code (Austria, Germany, Italy), and Cryptocurrencies.

There is also a 30-day money-back guarantee which will allow you to get a refund with absolutely no questions asked. There are also discounts available for users that pay one year in advance with savings of up to 45%.

Support Support

There are mixed reviews when it comes to customer support from this VPN service. The good news is Hide.me have mastered simplicity and there are no difficulties navigating your way around their software or the web page. Again, you can take part in the ticketing service straight from the app as well as communicate with the online community which will help you straighten out any issues you may have.

There is also a live chat service which is located on the bottom right-hand corner of their homepage. There are mixed experiences in terms of timing and agents getting back to customers. We had no issues with the customer service operative getting back to us within a couple of minutes.

If you have basic questions, the live chat team will be able to help you out, but when it comes to the more complex situations you will have to forward your issues to the tech team which might take a little longer to sort out.

Bottom Line

There are various things to consider when choosing the right VPN for your needs. Usually, these elements include privacy, speed, server locations, and numbers as well as customer support.

Hide.me is used by millions of people around the world and if you aren’t looking to stream from platforms like Netflix and speed isn’t something that plays a huge role in your decision-making then it might be a good idea to consider this VPN provider.

The great thing about Hide.me is that you can get a feel for the service by starting off with their free plan. This will allow you to get used to the interface as well as finding out which security systems are in place for your online activities.

Although offering a great free service, it might be slightly overpriced in the paid version especially when you compare it to other VPN providers. If you are just starting out and are uneasy when it comes to committing to a VPN service there is the 30-day money back guarantee which will ensure a refund of your money with no questions asked.

The best thing about Hide.me is the privacy protocols that are in place which guarantee that absolutely no logs are kept, so you can enjoy truly anonymous browsing whilst online.