PureVPN Review

article by Maria Perinic author March 23, 2017
our score
PureVPN is famous for being one of the fastest VPN providers. Their service offers great value and provides the features you need to surf anonymously on the internet.
pros
  • Fast speeds
  • Bitcoin friendly
  • Servers in 161 countries
  • Mobile app available
  • Deep discounts for long-term contracts
cons
  • Connection and bandwidth is logged
  • Quick start feature not offered
  • Telephone support unavailable
‘PureVPN offers outstanding speeds and amazing customer support. This service is perfect for high-volume users.’
Maria Perinic, author
Multiple Devices Compatible with 20+ Devices
Globe 750+ Servers in 141 Countries
Call Management 24/7/365 Live Chat Support
Reliability 99.99% Uptime
Syncronization Unlimited Data Transfer
MONTHLY Try Now >>
$ 10.95 /mo
  • Full Price
  • 7-Days Money-back Guarantee
  • 24/7/365 Live Chat Support
  • Unlimited Bandwidth
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MOST POPULAR
2 YEARS Try Now >>
$ 2.95 /mo
  • Save 73%
  • 7-day money-back guarantee
  • 24/7/365 Live Chat Support
  • Unlimited Bandwidth
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HALF YEAR Try Now >>
$ 8.95 /mo
  • Save 18%
  • 7-day money-back guarantee
  • 24/7/365 Live Chat Support
  • Unlimited Bandwidth
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Personal Use Benefits Usability

There is nothing more that we love than an easy-to-use VPN service. With technology rapidly advancing on a daily basis, there are updates to get used to on your phone, computer and other devices. This is why an easy-to-use product is best when it comes to a VPN.

PureVPN does a great job in providing both a website and products that are simple to understand and use. Whether it’s signing in or the initial connection, everything is clearly laid out for maximum ease of use.

Signing up is not a problem. Just head over to their website and pick a plan that best suits you. When it comes to paying for your VPN, PureVPN are very flexible. Choose from options such as: credit card, PayPal, Alipay, CoinPayments (Bitcoin), BlueSnap or gift card. It should be noted that payment via Bitcoin or a gift card is non-refundable.

As soon as you have filled out your name, email and payment details, a popup box will appear which you need to follow in order to complete the process. If this, by any chance, does not happen, make sure you check to see if you have ad blockers enabled. Next, you will receive an email with a step-by-step guide showing you how to download and connect your VPN.

Once you have done this, you will get a prompt which will ask you to select from five various presets which are optimized for particular activities. Those include: streaming, safety and security, file sharing, internet freedom and remote usage. This is great for beginners, but for more advanced users, there are advanced settings which you can explore.

Speed Speed

Pure VPN sure do talk the talk when it comes to speed, but do the results reflect this? Claiming to have the fastest VPN on the market as seen on their homepage, we can reveal that there are speedier VPNs out there.

As with every VPN, speed will always have variables including server availability. One great feature when it comes to speed is PureVPN’s split tunneling which enables you to split up your internet activities in order to optimize performance. With this service, you are able to send more sensitive activities through the VPN, while leaving out less sensitive activity so as to not impede on speed.

Running tests on PureVPN, you may be a little disappointed when they do not deliver on their promise of being the fastest VPN on the planet. Some servers had incredibly fast speeds, while others were terribly slow. Consistency is something that is somewhat difficult to come by when it comes to speed, but there are VPNs out there that do deliver in that aspect. PureVPN, unfortunately, is not one of them.

Privacy

There have been a few controversial instances surrounding privacy and PureVPN. One notable scandal took place back in 2017 when the FBI were able to trace a user and connect them to a crime which happened whilst they were using the services of PureVPN. Although it is a good thing that this criminal was caught, the whole point of a VPN is to keep your online activity anonymous. This is where they clearly failed.

In the past they were clearly lackluster in their logging policy, but that has thankfully changed since then. Today when you sign up with PureVPN the only information they will retain is your internet service provider, the total bandwidth you use and the day you connect to a particular VPN server location.

No longer do they collect your original IP address you are making the connection from, your DNS requests, the IP address of your VPN server or your timestamps.

In their privacy policy, PureVPN have simply put how much user information they collect and what information remains anonymous.

  • “We don’t know what you access, browse, upload or download with our service.
  • We are unable to identify at what time you connected to the VPN, with which IP address and which VPN IP was assigned to you.
  • Even if we are compelled to share user information, we simply cannot because we have nothing personally identifiable to share.”

Additionally PureVPN has headquarters in Hong Kong, which is out of the jurisdiction of the five eyes. This means that they are not obligated to retain any of your data legally, in turn third parties will not be able to get hold of said data. You can also delete your data just by sending a quick email.

“You have the right to opt-out of marketing communications we send you at any time from within your member’s area profile. You can also exercise this right by clicking on the unsubscribe or opt-out link in the marketing emails we send to you.

You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at support@purevpn.com. If you request the deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.”

Features

Having spectacular features is what usually sets a fantastic VPN to the mediocre ones. PureVPN has some great ones that we really like.

5 Multi Logins – this means that you can simultaneously connect up to five devices with the same PureVPN license, handy for those who have travel plans coming and need protection for their laptop, tablet and mobile device.

Internet Kill Switch – as with everything else you can expect your VPN connection to drop now and again. This will leave you vulnerable to third parties monitoring your internet activity, unless you have a kill switch which will terminate all VPN related actives in the instance that your VPN connection drops.

Port Forwarding – access your PC or laptop from any corner of the globe with help of a port forwarding VPN which will seamlessly connect your device to any device or server of your choice.

Dedicated Streaming Servers – if you want to watch your favorite shows, that shouldn’t mean you have to worry about speeds or buffering. Having dedicated servers just for streaming minimizes this.

Ozone – this is an add-on feature which will provide you with added security 24/7.

256-Bit Encryption – military grade protection is essential when securing your online anonymity and protecting your data.

In addition to these features all PureVPN subscription comes with antivirus and antimalware at no extra cost. This VPN will also provide you with server-level intrusion protection as well as a prevention system which will deter unwanted activity from interfering with your device by checking and blocking all suspicious incoming traffic.

Meal Delivery Services_icons_80x80_Cost Pricing

As far as costs go, PureVPN have one of the most cost effective subscription plans out there, saving you up to 70% of the regular price. Regular discounts are found on their website, but it should be noted that the cheapest plans are typically also the longest. At the moment you can subscribe to a three year plan which will set you back $3.33 per month.

At the moment there is no free version of this VPN service, but that shouldn’t really bother you since all the features a truly effective VPN can offer are found in premium versions. As mentioned previously PureVPN allows an array of payment options which will make your life that much simpler. There are also add-on services that you will be offered such as DDoS protection, an additional firewall and ad blocking for an added cost.

If you happen to change your mind about PureVPN you have 31 days to get your money back without any hidden data caps or restrictions, no questions asked.

Support Support

Customer support is extremely important when it comes to using your VPN with ease. There is bound to be a question that pops up sooner or later. PureVPN offer you email support, FAQs as well as a community forum where users are always discussing possible VPN issues that may arise.

If you want to speak to someone in real time there is also a 24/7 live chat where you can ask any questions you have and receive a prompt reply. There are reports that these responses often seem scripted and it is questionable whether you are actually chatting to a real person.

The best form of customer support in our experience comes from talking to someone via telephone, where that person can help you in a step-by-step process, guiding you in resolving any troubles. That is not an option with PureVPN and it seems the agents helping you out on the live chat service are not the most knowledgeable when it comes to VPNs.

Bottom Line

PureVPN are one of the oldest VPN services available on the market, existing since 2006. There have been a number of issues with this VPN service provider in the past, many of which have been resolved in the meantime. Their user-friendly interface make them a perfect fit for people that are beginners or those who cannot seem to grasp tech concepts.

Unlimited torrenting is also a plus, however, in saying that, their performance is lackluster when it comes to speed and they certainly do not deliver the fastest VPN on the planet as they claim to do so on their website.

Privacy has also left a bitter taste in people’s mouths, especially with the DNS leaks experienced just a few years ago. The positive thing is that they have changed their logging policies and are not legally bound to share any user data, nor do they collect it.

Their subscription prices are enticing and your PureVPN can be paid for by virtually every payment method that exists, including Bitcoin, which is particularly handy for those users who wish to remain completely anonymous.

All in all PureVPN is a solid choice for a VPN service. We would place them somewhere in the middle of the VPN pack. You can do better, but there are also many worse options out there.