PureVPN does a great job in providing both a website and products that are simple to understand and use. Whether it’s signing in or the initial connection, everything is clearly laid out for maximum ease of use.
Signing up is not a problem. Just head over to their website and pick a plan that best suits you. When it comes to paying for your VPN, PureVPN are very flexible. Choose from options such as: credit card, PayPal, Alipay, CoinPayments (Bitcoin), BlueSnap or gift card. It should be noted that payment via Bitcoin or a gift card is non-refundable.
As soon as you have filled out your name, email and payment details, a popup box will appear which you need to follow in order to complete the process. If this, by any chance, does not happen, make sure you check to see if you have ad blockers enabled. Next, you will receive an email with a step-by-step guide showing you how to download and connect your VPN.
Once you have done this, you will get a prompt which will ask you to select from five various presets which are optimized for particular activities. Those include: streaming, safety and security, file sharing, internet freedom and remote usage. This is great for beginners, but for more advanced users, there are advanced settings which you can explore.
As with every VPN, speed will always have variables including server availability. One great feature when it comes to speed is PureVPN’s split tunneling which enables you to split up your internet activities in order to optimize performance. With this service, you are able to send more sensitive activities through the VPN, while leaving out less sensitive activity so as to not impede on speed.
Running tests on PureVPN, you may be a little disappointed when they do not deliver on their promise of being the fastest VPN on the planet. Some servers had incredibly fast speeds, while others were terribly slow. Consistency is something that is somewhat difficult to come by when it comes to speed, but there are VPNs out there that do deliver in that aspect. PureVPN, unfortunately, is not one of them.
In the past they were clearly lackluster in their logging policy, but that has thankfully changed since then. Today when you sign up with PureVPN the only information they will retain is your internet service provider, the total bandwidth you use and the day you connect to a particular VPN server location.
No longer do they collect your original IP address you are making the connection from, your DNS requests, the IP address of your VPN server or your timestamps.
- “We don’t know what you access, browse, upload or download with our service.
- We are unable to identify at what time you connected to the VPN, with which IP address and which VPN IP was assigned to you.
- Even if we are compelled to share user information, we simply cannot because we have nothing personally identifiable to share.”
Additionally PureVPN has headquarters in Hong Kong, which is out of the jurisdiction of the five eyes. This means that they are not obligated to retain any of your data legally, in turn third parties will not be able to get hold of said data. You can also delete your data just by sending a quick email.
“You have the right to opt-out of marketing communications we send you at any time from within your member’s area profile. You can also exercise this right by clicking on the unsubscribe or opt-out link in the marketing emails we send to you.
You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at email@example.com. If you request the deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.”
5 Multi Logins – this means that you can simultaneously connect up to five devices with the same PureVPN license, handy for those who have travel plans coming and need protection for their laptop, tablet and mobile device.
Internet Kill Switch – as with everything else you can expect your VPN connection to drop now and again. This will leave you vulnerable to third parties monitoring your internet activity, unless you have a kill switch which will terminate all VPN related actives in the instance that your VPN connection drops.
Port Forwarding – access your PC or laptop from any corner of the globe with help of a port forwarding VPN which will seamlessly connect your device to any device or server of your choice.
Dedicated Streaming Servers – if you want to watch your favorite shows, that shouldn’t mean you have to worry about speeds or buffering. Having dedicated servers just for streaming minimizes this.
Ozone – this is an add-on feature which will provide you with added security 24/7.
256-Bit Encryption – military grade protection is essential when securing your online anonymity and protecting your data.
In addition to these features all PureVPN subscription comes with antivirus and antimalware at no extra cost. This VPN will also provide you with server-level intrusion protection as well as a prevention system which will deter unwanted activity from interfering with your device by checking and blocking all suspicious incoming traffic.
At the moment there is no free version of this VPN service, but that shouldn’t really bother you since all the features a truly effective VPN can offer are found in premium versions. As mentioned previously PureVPN allows an array of payment options which will make your life that much simpler. There are also add-on services that you will be offered such as DDoS protection, an additional firewall and ad blocking for an added cost.
If you happen to change your mind about PureVPN you have 31 days to get your money back without any hidden data caps or restrictions, no questions asked.
If you want to speak to someone in real time there is also a 24/7 live chat where you can ask any questions you have and receive a prompt reply. There are reports that these responses often seem scripted and it is questionable whether you are actually chatting to a real person.
The best form of customer support in our experience comes from talking to someone via telephone, where that person can help you in a step-by-step process, guiding you in resolving any troubles. That is not an option with PureVPN and it seems the agents helping you out on the live chat service are not the most knowledgeable when it comes to VPNs.
Unlimited torrenting is also a plus, however, in saying that, their performance is lackluster when it comes to speed and they certainly do not deliver the fastest VPN on the planet as they claim to do so on their website.
Privacy has also left a bitter taste in people’s mouths, especially with the DNS leaks experienced just a few years ago. The positive thing is that they have changed their logging policies and are not legally bound to share any user data, nor do they collect it.
Their subscription prices are enticing and your PureVPN can be paid for by virtually every payment method that exists, including Bitcoin, which is particularly handy for those users who wish to remain completely anonymous.
All in all PureVPN is a solid choice for a VPN service. We would place them somewhere in the middle of the VPN pack. You can do better, but there are also many worse options out there.