Although the set-up procedure is simple enough, you do need to be careful about what source you use. We did a test download from FileHippo only to have the process blocked by our anti-virus after it detected a form of malware within the download. However, downloading the app from the parent company’s website proved both simple and secure, although still a little more time-consuming than some of its rivals.
While VyprVPN hasn’t wasted much time or money creating its user interface, what they have come up with is effective, if a little on the minimalist side. Nevertheless, clarity and ease of use have been prioritized, making it a straightforward piece of software to operate. It doesn’t have the cute appeal of, for example, CyberGhost or Tunnelbear, but it does keep things linear and to the point.
One of the major bonuses of VyprVPN is that it offers a completely free three-day trial so you can test-drive the application before committing to a long-term subscription. The only problem is, VyprVPN will probably work brilliantly from your Chicago living room, but it won’t necessarily repeat that performance overseas.
In order to maintain its simplistic user interface, VyprVPN confines its more advanced settings to a separate screen and, while the basic settings are effective enough for users new to VPN software, there is a range of customizable features that will appeal to the more advanced. Within the options menu, users have the freedom to change their security protocol, activate the kill switch and DNS leak protection, and choose to operate using the super-safe Chameleon protocol.
The clean layout of the user interface complements its range of advanced features, ensuring that VyprVPN delivers a seamless user experience. While the app can be a little temperamental on certain operating systems, once you’ve worked out the basics, it delivers a smooth and secure service.
Like many others, VyprVPN claims to be the fastest VPN in the world, and, under certain conditions, it is capable of hitting some pretty unbeatable speeds. If you allow VyprVPN to connect to the closest, fastest server and you’re in either the US or Europe, you’ll barely notice any lag. If, on the other hand, you’re trying to connect from Africa or Canada, you’ll have a different and noticeably more frustrating experience. This is because VyprVPN doesn’t have any servers in Canada and only a couple in the northern tip of Africa.
Compared to a service like ExpressVPN where servers are available on every continent, VyprVPN’s speeds are inconsistent and widely variable depending on location. What is less self-explanatory, however, is how ExpressVPN manages to deliver much faster speeds in Africa even with its limited network coverage. We’ll leave that mystery for another day. In the meantime, if you’re looking for a reliable VPN to stream inside the US or to give you comprehensive protection in Europe, VyprVPN is an acceptable choice. If you’re looking to browse anonymously from a variety of international locations, however, VyprVPN will let you down.
According to the parent company, Golden Frog, when, in the past, VyprVPN did keep logs, they did it in an effort to provide users with a faster, more reliable service. Unfortunately, these logs included the customer’s IP address as well as the IP address assigned to them by VyprVPN. However, just as VPN technology has evolved, so has VyprVPN which is now a proud, no-logging service.
In addition to fine-tuning the no-logging policy, VyprVPN has also been one of the first VPNs to conduct an independent audit to prove the validity of its no-logging claims. While it didn’t go smoothly from the start, with independent consultants, Leviathan Security, finding a number of issues, including the fact that IP addresses were included in the kill switch API logs. VyprVPN tackled these problems head-on and the final audit report noted that “all fixes were effective”.
As if that wasn’t enough, VyprVPN also voluntarily submitted answers to the Center for Democracy and Technology’s signals of a trustworthy VPN questionnaire. This is a testament to the company’s desire to be taken seriously as one of the best VPN providers with a serious commitment to user privacy.
The fact that VyprVPN owns and operates all its own servers is positive in terms of privacy which eliminates the need to share data with any third parties responsible for server management. Furthermore, VyprVPN uses zero-knowledge DNS servers which means even they can’t access your information.
Although VyprVPN has had its issues in the past, it has revamped its service to provide a no-logging VPN that safeguards sensitive data and protects user privacy. VyprVPN’s Swiss headquarters also means it is exempt from the data retention laws applicable to countries inside the five and 14-eyes intelligence sharing agencies.
In addition to the basics, VyprVPN’s premium subscription has a few added extras that make upgrading extremely tempting. Most notably, VyprVPN’s Chameleon protocol is only available to its premium users but does an incredible job of scrambling data to evade deep packet inspections. Surveillance techniques of this nature are often used by restrictive governments, like the Chinese, and the Chameleon protocol using OpenVPN to bypass virtual boundaries.
Unfortunately, despite this impressive technology, VyprVPN still has problems with some geographical restricted sites and networks. Earlier this month, VyprVPN was busy trying to re-establish a reliable service in China and encouraged users to keep trying to connect as they continued to debug.
Similarly, VyprVPN has been doing battle with Netflix for the past couple of years and still struggles to maintain access. While some servers will stream Netflix, others won’t and you’ll need to deactivate VyprDNS before anything will happen and even then, most mobile devices will struggle. It’s certainly not as simple or effective as ExpressVPN, but it gets there in the end and, once it’s there, you can expect some impressive speeds.
The fact that VyprVPN owns and engineers all its own servers means that it is the perfect position to respond quickly and effectively to any issues that may arise. As a result, DNS leaks and other problems are resolved timeously and users experience a high level of protection against both man-in-the-middle attacks and leaks.
VyprVPN makes it easy to stay protected on public Wi-Fi connections with its automatic connect function, although this is only available on Android, Mac, and Windows. Unlike some of the best VPNs, however, VyprVPN doesn’t offer a chain VPN option. This feature, called DoubleVPN by NordVPN and Multi-Hop by SurfShark VPN, directs your traffic through two secure servers instead of one, thereby doubling the security. While this may not be essential, it’s a nice feature to have, especially if you’re using an online banking service from overseas.
Overall, the level of customization and the range of features on offer make VyprVPN a solid all-rounder when it comes to anonymous browsing and online freedom. Nevertheless, an ad-blocker and a couple of other additional security features would go a long way towards promoting VyprVPN into the ranks of the top VPNs.
VyprVPN’s pricing is extremely simple and straightforward but that also means it’s rather limited. Whereas other VPNs offer multi-year subscriptions at seriously low prices, VyprVPN has stuck with just two pricing tiers across both its products. In other words, you can sign up for the basic subscription for a period of either a month or a year, or the premium service, which includes the Chameleon technology, for either 30 or 365 days. Same difference, really.
Although VyprVPN’s pricing plans may be on the more limited side, they are competitively priced, especially if you’re willing to sign up for a full year. Nevertheless, with ExpressVPN offering three free months if you sign up for 15, and NordVPN pushing some competitive deals on its long-term subscriptions, VyprVPN is floundering in their wake.
The pricing tiers are fair but unimaginative and VyprVPN would benefit from introducing a more cost-effective multi-year subscription. We would also like to see them reconsider the terms and conditions of their free trial and bring it up to industry standard.
This robust website support is reinforced by VyprVPN’s impressive and responsive live chat service. Not only will a customer support representative respond in minutes, but the answer is generally clear and to the point. VyprVPN also refrains from throwing premium service upgrade suggestions and other advertising at its live chat customers which is a welcome relief.
In addition to the live chat option, VyprVPN also has an online ticket system which works as well as any but they’re not exactly my favorite means of communication, generally feeling impersonal and requiring a fair amount of patience. VyprVPN’s is no exception, but the live chat support is so good it makes me wonder why anyone would opt for the ticketing system.
An unusual addition to its online help center is VyprVPN’s Service Status page which is regularly updated with the latest information regarding any issues or connection problems users may be experiencing. The transparency with which VyprVPN deals with such issues is exemplary, although the frequency of such issues is a little unnerving.
Average prices reflect an average service despite Golden Frog’s efforts to haul VyprVPN into the present century. Certainly, VyprVPN’s adoption of a new, all-encompassing no-logging policy is encouraging, as is its commitment to customer support, but, without a consistent service that can access blocked sites and maintain reliable connections, VyprVPN is grasping at straws.
While not a bad VPN, it’s’ not a particularly good one either. If you plan on spending a lot of time torrenting on US-based sites, VyprVPN is a great choice. For anything else, you’ve got ExpressVPN!