As soon as your account has been created it will ask you to verify your account by sending you an email address with a verification link. By clicking on this link you both verify your account as well as starting a seven-day free trial of the ZenMate Premium service.
Within the Windows client, you will see various options including My ZenMate which goes into your current account information as well as allowing you to upgrade or edit your account. This is also the place that you can log out of the client, but if you do so, you should know that you will have to reenter your login and password next time you wish to use ZenMate.
Within the interface, you will see session statistics which show you connection time as well as download and upload traffic. There is also a Notification center showing you the latest ZenMate information.
There is also an option of having favorite locations just by hitting the little star by any of the listed countries. There are around thirty countries to choose from which include Australia, Brazil, Canada, France, Finland, German, Israel, Japan, Luxemburg, Norway, South Africa, Singapore, Ukraine, Switzerland, United Kingdom, and the United States.
You can always disconnect simply by toggling the connection switch. The Android app is very similar, but also includes malware blocking as well as tracking protection.
Installing and using ZenMate is incredibly simple and changing your virtual location will only require a click or two. No matter how confident you are using technology today, this is one VPN that can be used without any trouble.
In terms of speed, ZenMate pretty much sits in the middle of the pack. Looking at locations around the world, you will find that UK speeds reach around 65Mbps, but if you have a really fast connection, you may find even better results. Looking at other countries in Europe, Bulgaria, one country that isn’t well known for great VPN speeds, stands out averaging around 55Mbps. On the other hand, countries like France and the Netherlands which you might expect great results only had around 35Mbps each.
US speeds were very average with performances of around 35Mbps, but other locations in Asia has as little as 5-15 Mbps which is less than ideal. When it comes to ZenMate speeds it seems that your speed will differ from location to location, but with such different results, it really is difficult to say one way or the other.
If performance is something that is of incredible importance for you, it might be an idea to look into the one-month subscription and see whether ZenMate VPN is the right solution for you.
If you prefer to use a VPN for torrenting and streaming, the good news is that ZenMate does quite well getting around geo-blocking restrictions placed by various streaming platforms. This includes YouTube videos that are only available for people living in specific locations.
BBC iPlayer and Netflix are simple to get around with ZenMate, which cannot be said for most VPN services out there. There is also a Streaming Guarantee given by the VPN company. With this feature, you can nominate your favorite streaming service including Hulu, Amazon, Twitch and US Netflix and if your selected streaming service is blocked you will earn credits for future subscriptions.
There are a few things to note with this guarantee though. The clock only starts ticking as soon as ZenMate verifies that there is, in fact, an issue with that particular streaming service, however, it is rare to see such a commitment from a VPN company, so we have to commend ZenMate for that.
As we mentioned earlier, ZenMate has jurisdiction in Germany, which will not leave some people confident as this country is located well within the 5/9/14 Eyes Alliance. However, you will be relieved to know that ZenMate does not log any permanent personal information or use any of your information without first getting your consent. When using this service you don’t have to worry about your session times, IP addresses or session information being logged.
When it comes to their support pages, you will see just how much they log and share, saying,
“We do not store or log your personal data which can be used to identify you or what you’re doing online. We do not monitor your online sessions. In fact – we can’t! Strict German privacy laws regulate our company’s use of your information. As we don’t store the data in the first place, this also means that we can’t be forced into giving away personal data to any government or sell it to any 3rd parties.”
Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service).”
When it comes to features, ZenMate will cover more than just your basic needs. You can connect ZenMate to all the leading platforms as well as having five simultaneous connections with the one subscription.
Their servers are optimized specifically for fast streaming, so watching content from Netflix or Hulu is no problem.
As we mentioned previously you have the autostart option which means that ZenMate will start working as soon as you switch on your device which saves you from having to remember to turn it on each time. There is also tracking protection available as well as the added security feature of malware blocking which will not interfere with any other antivirus software which you may have installed previously.
There is the Smart Locations feature which will allow you to connect to a specific server whenever you access a specific page online. As soon as you have saved your preferences you can be sure that ZenMate will automatically connect to the server of your choice when visiting that particular page. There are also kill switches on offer as well as DNS leak protection to keep you well protected from cyber snoops.
When you sign up with ZenMate Ultimate you will receive an ad-free, OpenVPN as well as P2P and torrent support. There is Service Optimization as well as an Identity Shield available. If you want to know what that is, ZenMate goes into detail on their website,
“People who regularly connect to the internet and reuse their passwords are especially affected in such instances. The intent of Identity Shield is to notify our users when their email accounts are involved in such data breaches. To keep you and your identity secure, ZenMate performs monthly security checks and will contact you only in the case of a potential breach.
Large data leaks happen all the time. Adobe, Yahoo, and eBay have all been victims of attacks in the past. Ideally, you should use a different password for every account you own online to make it harder for your identity and credentials to be shared during such breaches. However, if the email you have used to register for ZenMate turns out to be compromised, we will inform you to ensure you’re able to change your credentials.
Many people are still not educated on the dangers that come with security breaches and email leaks. Very often, spammers collect information to attempt to hack into users’ accounts and distribute spam emails in their names. Just in 2017, the “Spambot” leak released more than 700 million addresses in a huge accidental data breach. We are all constantly online, and we could all do with that extra bit of security.”
There are a few plans that you can select, with there even being a free option which is available via Firefox, Chrome and Opera extensions. You may only get access to four locations and performance is limited to 2Mbps, but for basic internet activities, it might be a great option to keep you secure.
You can choose to sign up for a month only and get billed $9.99 per month. The other option is to go for the one-year ZenMate subscription which will set you back $3.99 per month, with a saving of up to 60%. You should note that you will get billed $47.88 per year.
The best option by far is the 2-year plan which is set at a very affordable $2.05 a month with a saving of almost 80%.
You can pay for your ZenMate service using the usual credit cards like MasterCard, Visa, American Express, Diners, Maestro, Discover, and PayPal. Although there was the option to pay for this VPN via Bitcoin making it completely anonymous, that option is no longer on the table.
One of the best ways to see whether your chosen VPN company has confidence in its service is to check their money-back guarantee. If it is particularly short, then you know that the VPN in question is making it harder for customers to get their money back. ZenMate offers a 30-day money-back guarantee, giving you more than enough time to reconsider your subscription.
There are a few options available on the ZenMate website that will be able to get you back on track if you have any issues. Firstly on the ZenMate support page, you can enter any query into the search bar located at the top of the screen.
There are also articles to help you out as well as FAQs regarding your account and subscription setup, using ZenMate, privacy, and security as well as troubleshooting guides. You also have the option of submitting a request where you will be asked to note your platform, email address and describe your issue.
Although it looks like there is live chat support when you first access the site on the bottom right-hand corner, you will actually find a help box which is very much similar to the submit a request form found on their help page. There is also a lack of phone customer support.
If you need an instant reply to your VPN problems this isn’t the service to look to, as you will get a reply within about eight hours. This is nowhere near the luxury that other VPN companies offer their customers with a live chat 24 hours a day, 365 days a year.
Considering that ZenMate has only been around for a couple of years, we cannot help but commend some of the services they offer. This VPN company has made some moves which have shown the potential for it to be a leading force within this industry. For example, there are loads of options when it comes to compatibility, including custom software for Windows and Mac systems and mobile apps for Android and iOS devices.
This company will not log any of your private information or what it is you get up to on the internet and there is a seven-day free trial of the service for all ZenMate customers. There is a strong foundation that has been set, with speedy connections and many language options for people all over the world (including Russian, Spanish, French, Korean, and more).
This service used to be quite pricey, but has lowered costs to become one of the more competitive services around and the rare streaming guarantee is something we cannot go past. Another important factor is that the interface is intuitive and beginner-friendly.
In saying that, there is still quite a bit of room for improvement, especially when it comes to customer service, features available and strangely worded protocols.